Privacy Policy

1. Information We Collect

When you submit an enquiry through our website contact form, we collect:

• — Your name
• — Your email address
• — Your phone number (if provided)
• — A description of your watch and its condition (as provided by you)

We also collect non-personal technical data through analytics cookies, including pages visited, time spent on the site, and browser type. This is used only to understand how the website is used and to improve it.

Legal basis: Enquiry data is processed on the basis of your consent (submitting the form) and our legitimate interest in responding to service requests. Analytics data is collected on the basis of your cookie consent.

Retention: Enquiry data is retained for up to 24 months from last contact. If you become a client, your records are retained for 5 years from the date of the last service.

2. How We Use Your Information

Personal data submitted through the contact form is used to:

• — Respond to your enquiry about a service
• — Provide a cost estimate or assessment
• — Communicate progress on your watch during service or restoration
• — Maintain records of work carried out

We do not use your personal data for unsolicited marketing. If we wish to contact you about future services or news, we will ask for your consent separately.

We do not sell, rent, or share personal data with any third party for commercial purposes.

3. How We Protect Your Data

Your data is stored on secure servers with access limited to authorised members of Sawan Studio. We apply the following measures:

• — Website served over HTTPS with TLS encryption
• — Access to client records restricted by password
• — No physical copies of personal data retained outside the workshop
• — Regular review of data held and deletion of records no longer needed

In the event of a data breach that affects your personal information, we will notify you as soon as reasonably practicable, in line with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

4. Cookies

We use cookies to understand how visitors use the site. Essential cookies are necessary for the site to function. Optional analytics and preference cookies are only set with your consent, which you can manage at any time.

Full details are available in our Cookie Policy.

5. Your Rights

Under the Thailand Personal Data Protection Act B.E. 2562 and applicable data protection standards, you have the right to:

• — Access: Request a copy of the personal data we hold about you
• — Rectification: Ask us to correct inaccurate data
• — Erasure: Request deletion of your data, subject to legal retention requirements
• — Portability: Receive your data in a common, machine-readable format
• — Objection: Object to processing carried out on the basis of legitimate interest
• — Withdrawal of consent: Withdraw any consent given at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

If you consider that we have not handled your data appropriately, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) or the relevant authority in your jurisdiction.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly. Our policy applies only to information collected on this website.

7. Children's Privacy

Our services are directed to adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us so we may delete it.

8. Changes to This Policy

We may update this policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the revised policy.

9. Contact

For any privacy-related questions, requests, or concerns: